Chandler Auto Repair

I was traveling from TX to CA pulling a 32' Gooseneck flatbed trailer to help my handicap father move from CA to TX when my F350 DPF filter clogged. I got the dreadful Red Screen message "Exhaust Filter Over Limit, Service Now". All you non deleted Diesel owners know this screen. You don't want to see this pop up ever. Anyways, I pulled into a Love's truck stop and thought maybe I could see if their mechanic could use their laptop to force my truck into a manual regen to clear the DPF filter and burn out the build up. Unfortunately, that didn't work, the mechanics setup only worked on the big rigs. Super nice guy who tried his darndest to help me. When he couldn't help me out he recommended I call Desert Car Care. So, I called Desert Car Care and talked to Suzy. It was 4pm and I asked her if they could take a look at my truck before they closed. She put holds and then let talk to Chris (I hope I got his name right, he was one of their master mechanics) so I could tell him the codes my truck had thrown and describe the situation I was in. Chris told me to bring by the truck by and he said he could fix the problem. He had a really good idea what was wrong and he said he could get the parts the next day from the surrounding area to get my truck back up and running. So at this point I realized I was not making it any farther that day and had to start to figure out where I could park my F350 Crew Cab with my 32' Gooseneck trailer. That's where Suzy came to my rescue. She told me there was a hotel across the street from their shop. She texted me the name and phone number so I could call and make a reservation while having time to stop by the shop to let Chris take a look at my truck before they closed for the day. Next day I had my truck at the shop at 7am so they start working on it. The owner, Frank, spent time with me as well. He shared with me that he was going to jump in the shop and help out to allow his guys to work on my truck that morning so he would not jeopardize his current customer commitments. This what you call going above and beyond to ensure you are providing the best customer service to your clients. They got the parts shipped in from around the metro area, repair done, regen completed and test drove my truck by 3pm. I was able to get back on the road by 4pm and continue my journey to move my father from CA. You don't find shops like this in many metro areas, but when you do you will certainly be back because you'll know when they tell you something that it's the truth and they will stand behind their work while focusing on only offering the necessary repairs required to get you back on the road. I only wish Desert Car Care had a branch in Fort Worth, TX. If they did, I would be a customer for life. You Chandler folks have a great autoshop resource in your area. If I break down again in the Chandler area on any of my hauls I'm for sure driving to their shop or I'm having my F350 towed to their shop for repairs. Many thanks Frank and Suzy! Please thank the shop team that got me back on the road. Dad is now enjoying his new home and settling in to his new life in Texas. Service: Exhaust

Second times a charm. Frank and company took care of my concern with integrity and professionalism. Service: Engine repair

Everyone here was very friendly and helpful. I had problems with my brakes and they were able to get me in right away and work my vehicle into their busy day. They were able to get the problem diagnosed and fixed the same day. The brakes work great now. I really appreciated the great communication. I was frequently updated on the status and condition of my vehicle. I was also impressed that they provided transportation if needed and I did take advantage of this service to get back to the shop to pick up my vehicle. They also did a full inspection of my vehicle and pointed out some other issues that I didn’t know about, but they did not pressure me to get these other things fixed. They just provided me with a thorough report, so I can take care of the issues when I have the time and money. Overall, I am extremely happy with the service and I recommend them highly. Service: Brakes

Nothing like great customer service. They always keep you on the loop with what's going on with your car and recommend all repairs.

Called to get a quote.. Suzie very polite/professional loved the service & time it took to finish my vehicle! Any questions I had were answered professionally.. any other needs this is my place to go reasonable price as well thank you Desert Car Care Service: Air conditioning

Reliable Service: Air conditioning